Two Wheel Fix - View Single Post - How social media are amplifying customer outrage

Avatard · 07-23-2011, 09:38 AM

It's not BS. People's rather public "feedback" had changed policy.

The Internet has shifted the balance of power, and given consumers a voice.

Companies either get used to having a dialog, or suffer the consequences of turning a deaf ear.

Call Netflix. Ask their PR guy if this article is bullshit.

07-23-2011, 09:38 AM	#3
Avatard Crotch Rocket Curmudgeon Join Date: Nov 2008 Location: Here to integrity Moto: Li'l red baby Ninja Posts: 7,482	It's not BS. People's rather public "feedback" had changed policy. The Internet has shifted the balance of power, and given consumers a voice. Companies either get used to having a dialog, or suffer the consequences of turning a deaf ear. Call Netflix. Ask their PR guy if this article is bullshit. __________________ Insert free thought here.