Ok, so to clarify where we met in the middle, social media opens doors for consumers to vent their frustrations with companies and government entities if enough people feel compelled enough to take action AND the companies or government entities are receptive to the complaints.
In netflix case, it wouldn't surprise me to see them try to wait out the complaint phase, lose some customers while being that the majority of people will just suck up the price hike and continue to pay the monthly fee
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