You are correct, even to lose 100,000 customers, they won't care. Even if every one of those customers spend more than 8 bucks a month with red box, they won't care. If they lose 1 million customers, you will get their attention.
The important point is, if you don't like what they did, drop Netflix and convince everyone you know to drop them. Otherwise, netflix wins and they will treat us any way they choose
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