Two Wheel Fix - View Single Post - How social media are amplifying customer outrage

anthonyk · 07-28-2011, 02:38 PM

I don't get all the Netflix outrage. Companies adjust pricing all the time, and the reasons are usually a lot more complicated (and less sinister) than "let's see what we can get away with."

Personally, I'll be dropping the DVD part of my plan, and just using redbox. Not to stick it to Netflix, but just because I don't get enough DVDs for it to make sense to keep it with the new pricing. I'd guess that even though 100k people complained, there are probably a lot more like me who didn't complain, but will end up dropping part or all of their plan anyway.

07-28-2011, 02:38 PM	#15
anthonyk WERA White Plate Join Date: Nov 2008 Location: Austin, TX Moto: '01 Aprilia Falco Posts: 1,041	I don't get all the Netflix outrage. Companies adjust pricing all the time, and the reasons are usually a lot more complicated (and less sinister) than "let's see what we can get away with." Personally, I'll be dropping the DVD part of my plan, and just using redbox. Not to stick it to Netflix, but just because I don't get enough DVDs for it to make sense to keep it with the new pricing. I'd guess that even though 100k people complained, there are probably a lot more like me who didn't complain, but will end up dropping part or all of their plan anyway.