always to companys fault

[Tmall]

Originally Posted by Smittie61984

They didn't raise their rates on the father. They charged him for the services that he purchased.

No. If they`d have charged him for what he purchased, the bill would be 60. But, they saw the error of their ways and "ate" the additional 20,940 dollars that it didn't cost them to begin with.

The company saw the mistake/issue and fixed it. If they can get over it, I'm sure you can.