always to companys fault

[Tmall]

Originally Posted by Smittie61984

They didn't raise their rates on the father. They charged him for the services that he purchased.

No. If they`d have charged him for what he purchased, the bill would be 60. But, they saw the error of their ways and "ate" the additional 20,940 dollars that it didn't cost them to begin with.

The company saw the mistake/issue and fixed it. If they can get over it, I'm sure you can.

[Smittie61984]

Originally Posted by Tmall

No. If they`d have charged him for what he purchased, the bill would be 60. But, they saw the error of their ways and "ate" the additional 20,940 dollars that it didn't cost them to begin with.

The company saw the mistake/issue and fixed it. If they can get over it, I'm sure you can.

No, you're wrong. If the kid didn't download 1.something GBs his bill would have been $60. If he got the unlimited plan for $70 a month (making a number up) and his son downloaded 1.something GBs then his bill would be $70.

They didn't fix a mistake either. They fixed an issue that was exploding on them.

If anything you can say it was the private market at work. People like you guys were getting outraged at the bill. The company saw that they could lose potential customers if they stuck to the bill so they waved the fee seeing they could make up the $21,000 that they are owed by not loosing 350 $60 a month customers (or gaining 100 $60 a month customers for their generosity and make some more money).

Curious, was there any government involvement? No, was the problem resolved in favor of the father? Yes. If it went to the courts the government would honor the contract and regardless of BS fine print or not he would be forced to pay the $21k.

Again the private sector prevails.