Netflix pwned, "strategy" backfires

[Particle Man]

Originally Posted by Amber Lamps

Ahhh who really cares? I gave up on the disks through the mail thing a long time ago... I use Netflix and VuDu for movies AND I actually just got Blockbuster for free from Dish so... The thing with BB is that you can get movies through the mail and take them to the store and exchange them so it cuts down on the lag time. With NF's 1 at a time, you're lucky to score 3 movies a week. This way, I can get up to 4 or even 5 if I feel like driving.

At this point, it has nothing to do with DVD's versus streaming, etc. Now it's just an interesting case study in how a company can get too large for its britches. Often times, the folks in the C-Suite forget that there are these people out in the world called "customers" who still can make or break a business even after almost a decade of success.

Those customers have even more sway when there are other choices out there (again, something too easily forgotten). This is just an example of how razor thin the border is between gaining and losing market share.